Client: Any person or entity booking services through Silk Road Armenia.
Services: All travel-related services provided by Silk Road Armenia, including but not limited to guided tours, transportation, accommodation, and activities.
Booking: Confirmation of services requested by the client in written form or through the website.
Booking Confirmation: A booking is confirmed only upon receipt of a request of reservation from the client
Payment Terms: Clients must pay a deposit (typically 20-30%) at least 30 days before the tour start date.
Cancellation Policy: If the client cancels their booking:
30 days or more before departure: Full refund of the deposit.
15-29 days before departure: 50% refund.
Less than 15 days before departure: No refund.
Inclusions: All services specified as “included” in the inclusions’ list of the package (e.g., guided tours, transportation, meals, accommodation).
Exclusions: Specify any costs that are not covered by the tour price (e.g., personal expenses, optional activities, visa fees).
Changes by the Company: Silk Road Armenia reserves the right to make changes to the itinerary due to unforeseen circumstances, such as weather conditions, natural disasters, or local regulations.
Changes by the Client: If a client requests a change to their booking, it must be made at least 7 days before departure and may incur additional fees.
Clients are responsible for ensuring they have valid travel documents (e.g., passports, visas).
Clients must comply with all local laws and customs during their stay in Armenia.
Clients must respect the itinerary and the guidance of the tour guides for safety and smooth operations.
General Liability: Silk Road Armenia is not responsible for any injury, illness, loss, or damage that occurs during the tour unless caused by negligence on our part.
Force Majeure: Silk Road Armenia is not liable for delays or cancellations due to force majeure events (e.g., natural disasters, war, strikes).
It is highly recommended that clients purchase comprehensive travel insurance to cover health, travel interruptions, and loss of personal property.
Clients should disclose any medical conditions that may affect their ability to participate in tours.
Silk Road Armenia will take all reasonable steps to ensure client safety, but clients must follow the instructions of guides and operators during activities.
Any disputes arising from the services provided should first be resolved through negotiation. If an agreement cannot be reached, the matter may be referred to arbitration or the relevant court in Armenia.
Silk Road Armenia will handle personal data according to applicable privacy laws and regulations, ensuring the security and confidentiality of all client information.
These terms and conditions shall be governed by and construed in accordance with the laws of Armenia.
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